Excellence in Patient Care

Woodview Family Doctors remain open throughout the Covid-19 pandemic.  We have put protocols in place to ensure the safety of patients and staff in line with Department of Public Health guidelines.    We have changed the way we manage GP and Nurse consultations .   Initially,  you will have a telephone consultation and then the doctor or nurse will arrange an examination at the surgery, if medically necessary.    To comply with  Public Health guidelines your visit to the surgery will be less than 15 minutes as your medical history will have been taken at the telephone consultation.  Any patient over 13 years of age will have to wear a face covering.

It is important to remember, however, that everyday medical issues continue to occur during this period.  We continue to be available for any medical needs, as well as routine pregnancy care, childhood vaccinations, and urgent blood tests/investigations.  Please telephone the surgery to make these appointments.

As per HSE guidelines please DO NOT attend the practice without a prearranged appointment .

We understand that this is a very challenging time.  Your patience is appreciated while we adjust to this new working environment.

If you cannot get through to the surgery and it is an emergency please call 999 for an urgent ambulance.

If you need your usual  repeat prescription, please give us  five working days’  notice.   This will allow your doctor time to check and prepare your prescription.   Please telephone your pharmacy to arrange dispensing and a collection day/time.

Please email  your prescription request to admin@woodviewfamilydoctors.ie with ALL the following information:

• Name
• Date of Birth
• Your Doctor’s Name
• Names of each medication required
• Pharmacy name
  

Please DO NOT email with clinical queries or concerns. If you are unwell or worried about any symptoms please phone the surgery at 021-482 1111.

SOCIAL WELFARE CERTIFICATION

When you telephone to request a Social Welfare Cert it will now be emailed directly to the Department of Employment Affairs and Social Protection.  When you contact the practice please ensure that you have your PPS number to hand. For anyone who wants to claim for the Covid19 illness payment, please see the website link below and follow the instructions:

https://services.mywelfare.ie/

If you are in receipt of  social welfare  payment in relation to an existing illness, then please contact the surgery to request your Social Welfare Certificate in the usual manner and we will arrange to submit same on your behalf electronically.

Under no circumstances should you attend the surgery to request or collect a Social Welfare Certificate or an  Employer Sick Note.   If you forward a S.A.E. we can arrange to post out your Employer Sick Note.  This is in keeping with Public Health guidelines to try and to keep physical contact to a minimum.

Please DO NOT use the practice email address to request Social Welfare Certificates.  This is used only for prescription requests only.